Return and exchange policy in (hairstars)

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You can contact the work team on WhatsApp 0556771520

Or email: [email protected]

Exchange and return policy

1. You can request a replacement within 3 days from the date the product arrives
2. You can request a return within one day from the date the product arrives

*The customer has the right to view the quality, length, color and density without opening the factory sticker

*The customer has the right if a product is received in a damaged condition or does not match the order, it will be replaced or returned, and he will not bear the delivery fees.

In the event of a desire to exchange or return the product for a reason that is not related to damage to the product or its non-conformity, the customer will bear the delivery fees paid to the shipping company.

*HAIR STARS store has the right to refuse to receive products that are damaged or not in their original condition, such as opening factory labels.

*The shipping fees paid to the shipping company cannot be refunded out and back

*The amount is refunded to the customer’s account within 3 to 5 working days after the product arrives at the warehouse

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