FAQs

Frequently asked questions



  • What is the quality of hair available in Golden Hair?
  • All hair in Hair Stars is 100% natural, can change color and can withstand the highest temperatures




  • How can I choose the right density for my hair?



  • In clips, the density starts from 120, which is appropriate if the hair and extensions are the same length or 2 inches longer, and the average density is 150 grams or 160 grams. It is suitable when it is 2 inches or 4 inches longer than the hair maximum, and the highest density is 200 grams. Suitable when I want to The extensions are longer than my hair, from 4 inches to 8 inches


  • In the tip, each package consists of 20 pieces weighing 50 grams (the package is suitable if the extensions and hair are the same length, and when the hair is shorter than the extensions, the head needs 40 pieces, 60, or 80 depending on the desired density)





Shipping and delivery


1. What areas are delivered to?

- We provide delivery service to the main areas in the Kingdom of Saudi Arabia,

- Unfortunately, there are some areas that we cannot deliver to directly, so delivery to your home is not available. Or delivery service is available at a higher fee

We also inform you that if the delivery address is outside the range, we will regretfully have to ask our valued customers to receive the order from the nearest branch of the shipping company.


2. Do you have shipping service outside the Kingdom of Saudi Arabia?

Yes, international shipping is available outside the Kingdom.


3. Do I have to pay additional fees for shipping and delivery service?

Delivery fees start from 9 to 35 riyals depending on the region





4. How long does it take for my order to reach me?

You can view delivery times within the Kingdom of Saudi Arabia when choosing the appropriate shipping company during the ordering process


5. How can I track my shipments or contact Hair Stars’ delivery partners?

Through the website






6. How can I change my delivery address?

The address cannot be changed after the order is shipped, but the address can be changed before the order is shipped by contacting via WhatsApp on the number.

0556771520



7. What should I do if the product I received is damaged or defective?

The Hair Stars store team shows great interest in packaging the products, examining them, and ensuring their safety before shipping them.

However, if the product arrives to you in a damaged condition, contact us via WhatsApp on the number

0556771520


Security/Technical Support


1. Is shopping through the Hair Stars store safe?

The Hair Stars store team guarantees you a 100% safe shopping process, as credit card information and payment details are encrypted before being transferred using the latest electronic encryption technologies that follow the highest security standards. At Hair Stars, we follow the strictest protocols to ensure that the personal information of each of our clients is preserved.



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