Shipping and delivery

Shipping and Delivery Policy at HAIR STARS

We ship natural hair extensions to every city and region in Saudi Arabia through approved carriers. The shipping fee is calculated from your city and the weight of your order, and it is shown clearly at checkout before you pay.

Shipping fees

  • Inside Saudi Arabia: from 17 to 35 riyals depending on the region. The final amount appears at checkout.
  • Express delivery: available in selected cities for an additional fee shown when you choose it.
  • Samples: the sample itself is 0 riyals; the shipping fee for your city is added.
  • Outside Saudi Arabia: available by arrangement with customer service; the fee depends on the country and the weight.

Delivery time

Working days, counted from order confirmation. These are estimates and may change during peak seasons, public holidays and carrier delays.

  • Riyadh: 1 to 2 working days
  • Jeddah, Dammam, Khobar, Dhahran: 2 to 3 working days
  • Other cities in the Kingdom: 3 to 5 working days
  • Remote areas: 5 to 7 working days

Approved carriers

SMSA, Aramex and Saudi Post SPL. The carrier is assigned based on your address and the coverage available in your area.

Tracking your order

As soon as your order ships you receive a tracking number by SMS and email, and you can follow the shipment on the carrier website or from the My Orders page in your account.

Packaging

Every Raw hair piece is packed to protect it from heat and humidity, together with the installation accessories and the care instructions.

Payment methods

Tabby and Tamara instalments, mada, credit cards and Apple Pay. Cash on delivery is available inside Saudi Arabia in cities where the carrier supports it.

Failed delivery

If the carrier cannot deliver because the address or the mobile number is incorrect, they contact you directly and may ask you to collect the order from their nearest branch.

Exchange and returns

Exchange is available within 3 days of receipt under our exchange and returns policy, and the amount is refunded in full with no cap once the conditions are met.

For any question, contact customer service on WhatsApp or at [email protected]